Customer Support is the job of the future. Our Customer Services Quality Certification project offers a model that ensures and certifies the expected quality of the products and mainly services of the business, having customer satisfaction as a main goal.
Highlights
- Very positive feedback from both Clients and Customers.
- Low-cost setup, very few expenses on equipment, offices, and hardware.
- Very positive feedback from agents working in the field.
- The company is still in the making, so it can be set up from scratch.
- A few experts can arrange for the project to bloom at a rapid speed.
- The sales team can consist of a few people that will produce great results.
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The Business details for the Customer Services Quality Certification Project
The business is an international third-party certification body, like TUV/ISO, which ensures that the company/client follows specific protocols and procedures when addressing customer inquiries, in a way that protects both client’s and customer’s rights, offering services with ethics, and high standards of quality.
It can certify all companies in any field that offer Customer Care, resolving issues that may occur, when a customer disputes the client’s T&Cs, wants an exception, asks for appeasement, or insists on any issue that may cause a dispute. The company is the mediating factor, ensuring the result will follow specific protocols, that will provide a crystal clear resolution. This is a great business opportunity.
The Market
The Market is worldwide but can be extended until the ends of the universe, as long as 1 customer is found there. The company may be located anywhere, with a team of experts from all over the world, working online and remotely, creating the organizational structure of the system and the certification.
Target clients are all the companies that have or intend to create a Customer Care department. In 2020, the customer experience management market was valued at $7.6 billion. (Grand View Research, 2020). So far, there are absolutely no direct or indirect competitors, and the standards are set by us, along with the prestige and liability.
Companies will spend $8 billion more on customer service representatives compared to the previous year. The industry is currently expanding at an extremely rapid pace, and the best timing is now.
Progress/Proof of the Customer Services Quality Certification Project
I have researched the reactions from Customer Care agents and the management teams, providing accurate data on their expectations. I have connections with one of the largest Customer Care companies globally, which supports Clients like Facebook, Dropbox, Pandora, Apple, Netflix, and others.
My company is in the very making right now so I can ensure the steps are taken carefully. I am in need of assistance managing the project. I have already contacts of people who can work for the company, who are highly educated and experienced experts. A business plan with a detailed presentation is available upon request.
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Objectives/Future
I strongly believe in this company, and the following 2-3 years are going to be ground-breaking. I believe the company will be expanding for the following at least 10-15 years, setting the goals and the pace for the industry.
The Deal details for the Customer Services Quality Certification Project
- The Entertainment Venue Project target is € 350 000 With a € 40 000 minimum per Investor.
- No Previous investment was raised for this deal.
- We are offering equity.
Apart from the funding for the first years, I am mainly in need of a corporate consultant, that will set the ground for the company. I am offering a 30% equity.
- No benefits like the EIS scheme or SEIS scheme are offered.
- Current stage of the project is Pre-Startup/R&D.
- A Daily involvement investor role is preferable for this project (Silent investor, Weekly involvement investor, and Monthly involvement investors are acceptable for this investment opportunity).
- Any investor type is suitable for this project (Angel Investors, Peer-to-Peer lenders, Personal Investors, Venture Capitalists).
- The main industry for this investment opportunity Is Business Services with the subcategories of Law, Accounting, Security Insurance, Recruitment, Translation, and Consultancy.
- We are located in Greece.
Contact us for more information and details about the Customer Services Quality Certification Project
Disclaimer: The content of this investment opportunity has not been approved by an authorised person as defined by the Financial Services and Markets Act 2000. Relying on this investment opportunity to involve in any investment activity exposes an individual to a significant risk of losing all of the property or other investment funds. Investors should conduct their own thorough research and seek professional advice.
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